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Frequently Asked Questions & Answers
Below you will find a series of commonly asked questions about Xooma WorldWide and x2oBuilder.com
Simply click on the name of the category you wish to view, once the category has expanded to display the questions, simply click on the question itself to view the question. Clicking once more on either the category or question name will collapse the category or question.
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Commission Questions
Cornerstone Bancard
Is there an application fee to obtain a bank card?
Yes, the application fee is $29.95 (US dollars).
The application fee is to be paid upon submitting an application. Any unpaid application fees will be withheld from commission payments.
What do I need to apply for a bank card?
Applicant must submit a valid photo identification issued by government (passport is preferred).
At this time, cards may only be issued in the names of individuals, not corporate entities or trusts.
Is there a monthly fee for the bank card?
Yes, the monthly fee is $5.95 (US dollars).
What will happen if my card is stolen or lost?
If a card is lost or stolen, the customer's funds are protected (per MasterCard policies and procedures), and the card will be replaced at no charge (also per MasterCard policies and procedures).
What do I do if I have problems with using my card?
Problems with the card usage will be handled by direct line to the Bancard System's customer service department (as with any MasterCard).
Are there usage charges with the bank card?
Usage Charges
- Purchase (USA) No Charge
- Purchase (Int'l) No Charge
- Purchase w/PIN (USA $1.00
- Purchase w/PIN (Int'l) $2.00
- ATM (USA) $2.50
- ATM (Int'l)** $4.50
- Cash Advance (USA) $5.00
- Cash Advance (Int'l)*** $5.00
- ATM Balance Inquiry *** $2.00
** plus exchange rate charged by local bank
*** plus exchange rate charged by local bank
Are there loading/transfer charges?
Loading/Transfer Charges
- Card to Bank (ACH) $2.50
- Card to Card (in-system) $2.50
- Int'l Bank to Card not available
Is there an ATM withdrawal limit?
ATM Withdrawal Limit $2000 per day per card; Local Banks may have limits as well. The maximum amount able to be stored on a card is $10,000USD at this time. Xooma will work with its members and the card issuer on this issue on an individual basis. ,i>Remember, these cards are intended to be commission paycards, and NOT intended to be used for ongoing storage of commissions. Just like checks, the funds should be used or transferred reasonably promptly.
When are commission checks paid?Xooma Worldwide issues team commission checks weekly under the Dual Team Prosperity Plan effected March 1, 2009. Weekly pay cycles include sales volumes from 12:01 a.m. Monday to Sunday 12:00 a.m. Eastern Time. Sales volume is then calculated and commission checks are issued 12 to 15 days following the end of the pay cycle.
International members are paid on the same schedule but payments are made either to their PayPal account or Cornerstone MasterCard.
Is there a minimum check amount?Yes. A minimum commission amount of $16.00 for a commission period is required before a check is issued. If a commission amount is less than $16.00, the amount is "held over" in your internal Xooma account until the next commission period. Once the amount accumulates to $16.00, your check is issued during that commission period.
Will skipping my Auto Ship order for a month prevent me from earning commissions?Maybe. There are two requirements to earn commission in your Xooma business.
#1: You must have a monthly order (of at least $25) on file with us. This does not mean that you need to have your autoship order process for the month if you have at least $25 in "PV" (personal volume) from another order. In other words, let's say you are heading out of town on the 10th of the month and your normal autoship order was scheduled to ship on the 15th. You decide that you want your order sooner or you simply want to purchase some additional product for the month. In either of those cases, you can place a regular or "daily" order (through your "back office" or by calling the Member Services Department) and schedule it to ship out right away. Placing this regular "daily" order helps you meet qualification #2.
#2: You must have "PV" (personal volume) for the monthly commission period by placing a regular or autoship order. As long as you have an autoship profile (even if you skip or delay your autoship order that month) and you have at least $25 "PV" from a regular order, you qualify. If however, you do not have an autoship or regular order for the monthly commission period, then you would not qualify for any commissions that month.
If you have 60 days of inactivity (no orders placed / no personal volume), then your position in the Xooma Worldwide matrix is forfeited and becomes inactive.
Are there processing fees on commission checks?Yes, the amount of the commission check will determine the processing fee. View the scale below:
Any Check from $0.00- $5.00 -no processing charge
Any Check from $6.00-$10.00 -$1.00 processing charge
Any Check from $11.00-20.00 -$2.00 processing charge
Any Check from $21.00 and up -$3.00 processing charge
What are the different Weekly/ Fast Start bonuses that I can earn?Fast Start Sponsor Bonus
o This bonus represents the sponsor bonus paid on fast start best buy package sales.
Fast Start 2nd Level Bonus
o This bonus represents the 2nd level sponsor (i.e. sponsor’s sponsor) bonus paid on fast start value and best buy package sales.
Additional Fast Start Leadership Bonuses
o This bonus represents the bonuses paid to the upline members in line of sponsorship qualified from the SMR thru SM achievement ranks.
PC Retail Bonus
o This bonus represents the retail price less distributor price and less $5.00 for freight (i.e. $5.95 on an X20 Single) retail bonus paid on preferred customer sales.
For more details related to each category of FSB / Weekly earnings, please click on the Weekly Bonus and Bonus Details links in your Xooma back office. I have less than 4 existing (entry dates prior to August 1st, 2007) qualified unilevel members on my 1st level. Is there any other way for me to build my 4x Unilevel using existing members as part of my qualification for the Unilevel Incentives?Yes! In appreciation of the efforts that existing members have put forth, any member with a total of 4 qualified members on level 1 and a minimum of 8 qualified members on level 2 (4 of these 12 qualified members must have joined or upgrade within the qualification period of 30 days) will receive a Xooma Watch.
Compliance / Legal Questions
Who do I contact if I have questions concerning the use of Xooma Worldwide trademarks and names, distributor rights and responsibilities, policies and procedures, etc?Please contact our compliance department at compliance@xoomaworldwide.com if you have questions or concerns about the use of Xooma Worldwide trademarks and names, distributor rights and responsibilities, policies and procedures, including violations of those procedures, international registration matters and disciplinary concerns.
Distributor Back Office / Replicating Website Help
How can I login to my back office ?If you are logging into your Xooma account, go to http://www.xoomaworldwide.com. Your log in is your 6-digit PIN (account number) which is also found on your invoices. The password is the one you provided when you enrolled.
If you subscribed to x2obuilder, you can log into your x2obuilder account at http://www.x2obuilder.com. Your log in is your username (website extension). Unless you have changed it, the password is normally the same as the password for your Xooma account.
I forgot my x2obuilder password. How do I retrieve it?Please visit http://www.x2obuilder.com/demo/index.php?action=login and use the Forgotten Password form under the login form. once you have filled out the form and submitted it, you will receive an email with your new password shortly. Please ensure to add "cs@x2obuilder.com" to your spam guard or address book to ensure you receive this email if you have not done so already, if you still haven't received it after 20 minutes, please check your bulk folder.
How do I view the Marketing Tools (eBooks) in my back office?You will need to unzip the file. We recommend using this software found at http://www.rarlab.com/rar/wrar36b4.exe and once you have downloaded this software and installed it onto your computer, you will need to right click on the GarySecrets.zip file, and select "Extract to GarySecrets/". This will create a new folder where your zip file is located. Inside of that new folder, you will see GarySecrets.exe, simply double click on this to run the eBook.
How do I set up my replicating website?Your replicating website is automatically set up after you fill in the desired name on your enrollment form and submit the information to us.
Your website URL would be: http://www.xoomaworldwide.com/YOURNAMEHERE.
If you would like to change your contact information that appears on your replicating website, simply log into your "back office" by clicking the Member's Log in link on the page.
Find the tab for My Site (the second item on the menu). This shows you the Edit My Website options in the boxes below the menu tab. Click on the first icon marked Profile to access the customization features. When you're done, simply click on the Submit link.
How do I learn more about my Xooma back office?Click on the following link for a simple tutorial on how to use some of the business reporting features in your back office. http://www.x2obuilder.com/AdvancedGeneology.wmv
How do I email my downline?It takes several steps to email your downline. The first step is to setup your email profile. This profile includes information that needs to be included with your email for legal compliance as well as creating access to your email account to send your messages from. After you've filled this form out (you only need to do this one time) you will need to select a list of the people you want to email. You can either use the simple selection tool available in Select Email list or you can create a custom group of people in the advanced genealogy reports and export that list. You may export multiple lists as needed to get your targeted list built. The system will remove duplicate listings.
After you've built your list you'll need to enter the email message you want to send. Once you've created and saved your message you are ready to send your message. Select the send message tool, agree to the terms and conditions and send your email. Your email will begin sending immediately. Depending on your mail server, the size of your mail list, and the rate delays you have set you will see your message in as little as a few seconds or after a few hours. The server will continue trying to send your message for up to six days.
Why do I get a 550 relaying denied error?Relaying denied errors are caused by your mail server refusing to allow you to send mail via an outside client. In this case the server that is running the downline emailer is trying to connect to your mail server with your account to send messages on your behalf. However various security rules may prevent the email from being sent. This is usually done as part of an anti-spam policy. If you get a relaying denied error you can contact your ISP and attempt to get access or you can select to use another email service or ISP to send your messages through.
Why do some messages take a long time to send?The mailer will attempt to send your message at the time reported in the send mail results page. However, network connectivity issues or unavailable mail servers may cause a particular email to be delayed. The mail system will try for up to six days to send your message. At that time if the message has not been sent, it will simply be deleted. Once the message has been delivered from the Xooma email tools it will attempt to be delivered by your mail server. Your mail server may further delay the process by up to another four days. At that time, you will be notified if your mail server was unable to send the message.
Why do I get undeliverable messages, how do I stop them?The email address on file for a particular user may no longer be valid, their mail box may be full or there may be a problem contacting their mail server. If the account is no longer valid you could self-unsubscribe the user. Simply read the message you sent them in the returned mail. You'll see an unsubscribe link for that user. By clicking it you will remove them from all future mailings from you. Please note that once you have unsubscribed a user neither you nor Xooma has any ability to resubscribe them. Only the user can resubscribe themselves. A better solution is to call the user and get them to update their profile with a valid email address.
Where can I set up my replicating website?Replicating sites are available to Distributors only. If you did not already set up your website at enrollment or want to change the extension name, simply log into your account online at http://www.xoomaworldwide.com.
Then select the My Site tab from the menu tabs across the top. Click on the Site Name link to enter your website name. To customize the information displayed on your website, click the Profile link in that section to enter your information to be displayed on the site and finish activating your site.
Once you've done this go to http://www.XoomaWorldWide.com/theNameYouPicked to see your new site.
For more information on this topic, use the training manual for replicating site setup.
Why are there two Profile links in my back office?The My Account Profile allows you to update your contact information with Xooma Worldwide.
The My Site Profile allows you to select various options for your replicating website. This includes whether or not you want your phone number or email address displayed on your site, as well as the specific email address and phone number to display (which can differ from your Account Profile information). You can also select if you want additional content pages to be available or if you'd rather just use the default information provided.
What is Edit Site Content?Edit Site Content allows you to edit and/or personalize portions of your replicating website. You must have setup a replicating site with the Edit Site URL option first. For more information on this topic, use the training manual for replicating site setup.
How can I better use my personal Xooma website?Once you have your name you can do more then just link people to: http://www.XoomaWorldWide.com/yoursitename you can also send people to specific pages on the website. If you want to send people to the Product Information page it's just a simple change. The link would look like: http://www.XoomaWorldWide.com/~yourSiteName/prodInfo.asp The big difference is you need to add the tilde (~) in front of your site name. That lets the system know you want to send your user to a specific page after they are tied to your site. You can also link directly to the signup page with: http://www.XoomaWorldWide.com/~yourSiteName/xcomm/createAccount.asp
For more information on this topic, use the training manual for replicating site setup.
What do the colors mean in the Quick Reports and Advanced Genealogy Reports?We've added color coding to make certain data stand out. Green rows indicate people who have been added in the last 30 days.
How do I use the Advanced Genealogy Reporting option?You may check out the Back Office Training Video by going to this site http://www.x2obuilder.com/AdvancedGeneology.wmv. For a complete guide download the Genealogy Training Manual.
The first step of the Advanced Genealogy Reporting (AGR) is to decide what columns you need to display. Simply click on the SHOW button. That column will be displayed in your final report.
The next step is to decide what you need to filter on. A filter allows you decide what data you do or do not want to see. For instance, if you want to see all the people in your downline named Bob, you simply select the "=" filter and enter "Bob" in the next field. When you run your report, you'll see the results.
Note that you do not have to show a column to filter it. In our "Bob" example you could have just displayed the user's ID number without showing the name.
There are four filtering options as well as the "No Filter" option. If you select "No Filter" then regardless of what you put text field to the right of the "Filter By" box, no action will be taken.
If you select equals (=) then only items that exactly match your filter will be displayed.
If you select greater than (>) then only items greater than the number or date you selected will be entered. Note that greater than and less than can only be used with numbers and dates. They are not available for text-based comparisons.
The less than (<) allows you to find items less than the number or date you enter.
The last option is not equal (<>). This item is used to find everything BUT the selected information. For instance you could look for people who are NOT in Tennessee.
The final option is the number of records per page to display. The system allows you to display anywhere between 25 and 1000 records per page. If you have a slow computer or internet connection, you may want to use a smaller number. A 1000 record downline may take a minute or two to download depending on your connection quality.
Most reports render out in about 1 second. Your Internet connection and computer and the only limiting factors.
Depending on what you've entered in your filters you may not get any records back. If you need to make changes or simply want to run a different report, just click the "Make Changes" link at the top of the report. If you got back a large report you can click any of the page numbers above to move to the next group of records.
When you are done with your report, just click the return to main menu button.
Why do the "Tree Report" and the "Genealogy Reports" show different numbers of Members in my organization?The "Tree Report" is a real time report. As soon as a new Member is added to your organization or a Member changes their profile, the Tree Report will reflect that change. The "Quick Reports" (including the "Advanced Genealogy Report") is designed to give you powerful searching and organization tools. These reports are updated periodically throughout the day and may vary slightly from the Tree Report on the same day.
What do the colors in my geneology reports represent?The dark blue represents your postion, the white and tan mean nothing (they are there to divide the page so it can be read easier and the olive represents new members who have joined your organization during the current month.
How do I log into my account or back office?If you are logging into your Xooma account, go to http://www.xoomaworldwide.com. Your log in is your 6-digit PIN (account number) which is also found on your invoices. The password is the one you provided when you enrolled.
If you subscribed to x2obuilder.com/tryedge.com, you can log into your x2obuilder account at http://www.x2obuilder.com. Your log in is your username (website extension). Unless you have changed it, the password is normally the same as the password for your Xooma account.
Distributor Terms and Conditions
Xooma Worldwide Articles of Agreement
What is Xooma Worldwide's Return Policy?
What is Xooma Worldwide's Policy on Reship Requests?When there is a need for a reshipment, please provide the Member Service Representative with your 6-digit Xooma PIN, Invoice Number, Shipping Address and Packer Number (found on the invoice).
No reships will be honored after 3 months from the invoice date.
All reshipments will be charged a shipping fee based on the weight and dimensions of the package.
Fast Start Bonus Program
I'm already a Member in Xooma Worldwide. Do I need to purchase a Fast Start Package in order to earn Fast Start commissions?Yes. In order to be fair and treat everyone equally, current Xooma Members who wish to participate in the new Fast Start Bonus program must first purchase a Fast Start Package themselves to be eligible for commissions.
Will I earn the sponsor's bonus when other current Xooma Members who I personally sponsored purchase a Fast Start Package?Yes. If you have purchased the $199 Fast Start "Best Buy" Package, you'll be qualified to earn the $65 bonus on the $199 Package purchased by those current (and future) members you personally sponsored.
In addition, when your personally sponsored members sponsor someone into the Fast Start program, you will earn an additional $6 Sponsor's Sponsor bonus.
Cumulative Fast Start bonuses are also paid out to your qualified upline who have achieved leadership ranks of SMR, NM, IM, SM.
Is there any "PV" on Fast Start packages?Due to the fact that we pay out such a high percentage of "up front" commissions to Xooma Members, Fast Start Packages carry no "PV" for monthly volume qualifications. In other words, existing Members who purchase a Fast Start Package still need to ensure that they have established their "qualifying" product volume for the month.
SPECIAL EXCEPTION: When a new Member enrolls in Xooma with a Fast Start Package, they do not need to place another product order that calendar month. They are automatically qualified to earn all commissions that month through the purchase of their Fast Start Package.
Can you purchase a Fast Start Package more than once?No. Fast Start Packages are designed as one-time purchases. Once you've purchased a package, you're qualified to earn Fast Start Bonuses on all your future Fast Start Package sales but are not eligible to purchase the same package again.
When I purchase a Fast Start Package through my original I.D. number, do I also have to purchase a Fast Start Package for my each of my re-entry positions?No. You only need to purchase your Fast Start Package one-time through your original I.D. number to qualify.
Can someone enroll in Xooma purchasing a Fast Start Package?Yes. However, please remember that the sponsor needs to purchase a Fast Start Package themselves before they are eligible to earn Fast Start commissions.
When do the weekly Fast Start Bonus checks get processed?Every 7 days Xooma Worldwide prints a report that shows every person eligible for Fast Start Bonuses from the previous week. Then, we print and process those bonus checks and mail them. For most people, they'll receive their checks within 14-16 days following the qualification period. Based on your personal sponsoring activity and the activity of those you've personally sponsored, you could be getting Fast Start Bonus checks every week!
What if I have a new Member who's enrolling with a Fast Start Package but I haven't purchased my own Fast Start Package yet? Can I purchase my package after I enroll them?To ensure you get the all the commissions you deserve, we highly recommend that you purchase your own Fast Start Package before enrolling a new Member with their Fast Start Package. Remember the commission report must show your one-time purchase of a Fast Start Package for you to be eligible.
What are the "Fast Start Training Calls?"These recorded training calls are for our Fast Start Members which teach you how to get their business "off the ground" successfully in your first 30 days. Look for the link for the recorded Fast Start Training Call inside your Fast Start Package when it arrives.
Is there a limit to the number of Fast Start bonuses you can receive each week?The fun part of earning Fast Start bonuses is the more members you sponsor with Fast Start orders each week, the more bonuses you earn. The sky is the limit.
I purchased a Fast Start Pack that is now discontinued. Am I still able to earn commissions?Yes, if you purchased a Fast Start package that was discontinued, we have "grandfathered" those members to allow them to be eligible to earn commissions on the Current Fast Start Package sales in their organizations of equal or lesser value. (Starting 12/11/2006)
If a new member starts with the Fast Start Package, what will their autoship be?All members that start out with the Fast Start package are automatically set up with a $100 autoship package which will allow them to qualify for more income streams. They are are free to change the autoship to suit their needs at any time prior to the scheduled monthly autoship date.
What are the Packages I can purchase to qualify for Fast Start Bonuses?Fast Start packages vary by product availability in each country. For a list of the Fast Start packages available in your country, please visit the online Product Catalog listing on our sign up page (or in your back office if you are already a registered Member). The Fast Start packages are available in the Xooma Worldwide Money Saving Packs section.
Order Questions
When can I expect to receive my first autoship of Xtreme X2O?If you started your Xooma business with our $9.99 (USD) New Member Starter Pack, your first monthly order will be shipped approximately 10 days from the date you purchased your New Member Starter Pack.
If you started your Xooma business with a standard product order or one of our Fast Start Packages, your first automatic monthly order will be shipped 30 days from the date of your first purchase, normally on the anniversary date of your sign up.
Can I pay for my order with an automatic check withdrawal?At this time, Xooma Worldwide is only able to accept credit cards or debit cards (with Visa or Master Card logo) for payment of initial and future monthly autoship orders. We are currently in the process of investigating other payment options that would make it possible for people to join Xooma Worldwide and purchase products without a credit or debit card.
Can I upgrade my monthly order from $25.00 to $50.00 or $100.00?Yes, you can always upgrade your monthly order by logging into your Xooma Worldwide back office at http://www.xoomaworldwide.com and selecting "Autoship" under "My Account" from the main menu.
You will be required to enter your credit card verification code in the billing section before you can save any changes. You may also call the Member Services Department to change your autoship order at any time prior to the scheduled autoship date.
How do I update / change my monthly auto ship order?First log in at http://www.xoomaworldwide.com using your 6-digit PIN and your password.
Select "My Account" from the menu tabs across the top of the screen. Next select the box below the tab (Autoship) and make the necessary changes on that page. In order to change your AutoShip, you must add the item(s) you wish to add first and then delete the old item(s).
You will have to input your CVV code and click save (at the bottom of the page) to update any order changes.
If you missed an autoship order during the month, please check the date at the bottom of the Autoship screen to see when it is going process again automatically. If the date is too far for you to wait for the order and need product sooner, please click the shopping cart icon at the top or the Online Shopping link in the upper right to place your order manually.
You may also call the Member Services Department to make changes at 1-888-865-6687 Monday through Friday 8:30 a.m. to 5:00 p.m. Eastern Standard Time.
For cancellation of an autoship, please refer to your Membership Terms and Conditions which require you to notify Xooma Worldwide in writing (email or fax is ok) of your desire to cancel. The required documentation helps protect you from unauthorized cancellation or a mistaken termination of your membership.
How does an existing Xooma Worldwide member place an order through the back office?First log into your account at http://www.xoomaworldwide.com using your 6-digit PIN and the password you provided.
In the upper right of the back office page there is a link "View My Cart/Shop Online." Click on that link to place your order. You can access a list of items and their corresponding item code.
You can also click on the Products (shopping cart) icon in the My Account section to view the product catalog. You can add items to your shopping cart from that section as well.
What are the prices and contents of each of the Xooma packages?Please refer to the items on the sign up page for details. Select Get Started/Order Now from the Xooma Worldwide welcome page. Select the membership option desired (member or preferred customer). Browse the available packages shown on the next page and choose one before proceeding.
Where can I obtain a copy of my order invoice?All invoices and their associated details can be found by logging into your back office at http://www.xoomaworldwide.com. Select the tab for "My Account" in the menu bar across the main page of your back office.
From the boxes below that section, select "Order History." Simply enter the date range of the orders you are looking for. You will then see a list of all orders processed on your account for that period. Click on the invoice number to see the invoice information such as items, prices, and tax.
How do I skip an autoship?Simply log into your Xooma back office at http://www.xoomaworldwide.com using your 6-digit PIN and password.
Select "Autoship" from the "My Account" section from the main menu. Scroll down to the bottom of the screen. You will see the date of your last shipment and the next scheduled autoship date. You can change the next scheduled autoship date by following the format in the example above it.
Be sure to click the SAVE CHANGES button at the bottom of the page to save your changes. Once accepted you will see a confirmation on your screen.
Please note that skipping an autoship does not automatically cancel the autoship order from your account. You are only able to skip your autoship for 30 days (which equals 60 days from your last posted order to the next scheduled order).
To cancel your autoship permanently, please refer to "What is the procedure to cancel my account?" in the Sign Up/Registration section of our FAQs.
How do I track a shipment?To track your orders, simply log into your Xooma back office at http://www.xoomaworldwide.com using your 6-digit PIN and your password.
Select Order History under "My Account." Click on the invoice number to view the order information. Click on the corresponding tracking number (if provided) to view the shipping progress and estimated delivery date.
If the tracking information is unavailable (Canadian and International shipments), please contact Member Services by phone (1-888-865-6687), email (cs@xoomaworldwide.com), or fax (1-800-851-7546) to obtain additional information.
What information do I need to provide the Member Service Representative when requesting a reshipment?When there is a need for a reshipment, please provide the Member Service Representative with your Pin Number, Invoice Number, Shipping Address and Packer Number (found on the invoice).
Is there a time limit on when someone can request a reship?No reships will be honored after 3 months from the invoice date.
Is there a charge for a reshipment?All reshipments will be charged a shipping fee based on the weight and dimensions of the package.
Privacy Policy
What is the Xooma Worldwide's Privacy Policy?XOOMA is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the XOOMA Web site and governs data collection and usage. By using the XOOMA website, you consent to the data practices described in this statement.
Collection of your Personal Information
XOOMA collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. XOOMA also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by XOOMA. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by XOOMA for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the XOOMA Web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through XOOMA public message boards, this information may be collected and used by others.
XOOMA encourages you to review the privacy statements of Web sites you choose to link to from XOOMA so that you can understand how those Web sites collect, use and share your information. XOOMA is not responsible for the privacy statements or other content on Web sites outside of the XOOMA and XOOMA family of Web sites.
Use of your Personal Information
XOOMA collects and uses your personal information to operate the XOOMA Web site and deliver the services you have requested. XOOMA also uses your personally identifiable information to inform you of other products or services available from XOOMA and its affiliates. XOOMA may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
XOOMA does not sell, rent or lease its customer lists to third parties. XOOMA may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, XOOMA may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to XOOMA, and they are required to maintain the confidentiality of your information.
XOOMA does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
XOOMA keeps track of the Web sites and pages our customers visit within XOOMA, in order to determine what XOOMA services are the most popular. This data is used to deliver customized content and advertising within XOOMA to customers whose behavior indicates that they are interested in a particular subject area.
XOOMA Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on XOOMA or the site; (b) protect and defend the rights or property of XOOMA; and, (c) act under exigent circumstances to protect the personal safety of users of XOOMA, or the public.
Use of Cookies
The XOOMA Web site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize XOOMA's pages, or register with XOOMA site or services, a cookie helps XOOMA to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same XOOMA Web site, the information you previously provided can be retrieved, so you can easily use the XOOMA features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the XOOMA services or Web sites you visit.
Security of your Personal Information
XOOMA secures your personal information from unauthorized access, use or disclosure. XOOMA secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
XOOMA will occasionally update this Statement of Privacy to reflect company and customer feedback. XOOMA encourages you to periodically review this Statement to be informed of how XOOMA is protecting your information.
Contact Information
XOOMA welcomes your comments regarding this Statement of Privacy. If you believe that XOOMA has not adhered to this Statement, please contact XOOMA. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Product Questions
EDGE
What type of material is used to make the Xtreme X2O water bottle?
Our bottles are made of Eastman copolyester materials that are 100% BPA Free. This material used to make our bottles is compliant with the U.S. Food and Drug Administration for safety. They do not retain odor or taste.
What is EDGE?
EDGE is a healthy & natural "energy think drink" with incredible ingredients proven to support mental focus, concentration, mood and memory. No sugar, No fake sweeteners- just clean energy for a sharp mind.
What ingredients are found in EDGE?
NOTE: This product contains caffeine.
How much product will I receive?
EDGE comes in two package sizes: the original 20-stick box and the newer Xcel 12-stick packs.
How should I mix EDGE?
For best results, we recommend mixing EDGE with purified or bottled water. Each stick is designed to give bold flavor in 500 ml (16.9 oz.) of water. You can choose your own flavor strength by simply adding more or less water. Chilled/cold water will provide the best taste.
How many EDGE sticks can I use per day?
Depending on your energy needs and health goals, we suggest drinking 1-3 EDGE drinks per day. NOTE: Due to the natural energy boosting ingredients, we don't recommend taking EDGE within 4 hours before bedtime.
Does EDGE have any side affects with medication?
We always recommend that people check with their trusted health practitioner (preferably one who is knowledgeable on natural products) if they are concerned about potential side effects of taking a dietary supplement with prescription medication.
Can I combine X2O and EDGE in the same bottle?
Yes. EDGE was designed to work in harmony with X2O for maximum health benefits.
Does EDGE produce and alkaline test reading in water like X2O?
No. The natural fruit acids in EDGE do not produce an alkaline reading on a pH meter but are NOT acidic to the body due to the "alkaline ash" nature of those fruits extracts. For example, lemons, limes, and oranges are acidic to taste but the response it creates in the body is actually alkaline.
Where can I find more information on the ingredients found in EDGE?
For more information, check out the EDGE website at http://www.xoomaedge.com.
You can also view our Xooma Edge brochure here: https://www.xoomaworldwide.com/content/pdfs/EDGE%20Brochure.pdf.
(Copy and paste URL to your browser if link does not open).
X2O Blast
What flavors are available for X2O Blast?
We currently offer three flavors: Grape Xcape, Limeonade, and Tropical Xplosion.
How is X2O Blast packaged?
A full serving of X2O Blast is 2 grams and is packaged in a small paper/foil packet. X2O Blast is packaged in bags of 25 packets.
Do I need a full serving of X2O Blast for each Xooma bottle (24oz.) of water?
It depends. For full/strong flavor, use the entire packet in your Xooma bottle. For a lighter flavor, use half of the packet. You can use more or less of it to suit your taste.
How many packets are included with each order?
25 packets (2 grams each) are included in each X2O Blast pouch. Depending on the flavor strength you choose, this will represent 25-40 servings.
How much does an order of 25 X2O Blast packets cost?
Member price is just USD $25.
Can I add X2O Blast to my normal autoship order of Xtreme X2O?
Yes, simply select "Autoship" under the "My Accounts" section of your Xooma back office (log in at http://www.xoomaworldwide.com) or call the Member Services Department at 1-888-865-6687 for assistance.
Is X2O Blast considered safe for diabetics?
X2O Blast can be called a "zero glycemic" sweetening agent because it does not spike blood sugar in any way and therefore doesn't trigger an undesirable insulin response. Foods or sweeteners that have a high glycemic value often result in a high insulin response (in order to bring the blood sugar back to an acceptable range), which can often create unwanted reactions like hypo- and hyper-glycemia, excess fat storage and even premature aging.
What health benefits can a person expect from using X2O Blast?
The 100% natural sweetening agents used in X2O Blast have been around and used safely for hundreds of years. These sweeteners don't take anything away from our health. They are there solely to sweeten water in the healthiest way possible, without causing potential harm as the majority of high-glycemic sugars and artificial sweeteners do.
The enhanced health benefit associated with X2O Blast comes from its ability to deliver an unprecedented 3,000 ORAC (Oxygen Radical Absorbance Capacity) Units per X2O Blast serving (the average North American is believed to take in under 1,700 ORAC Units per day). X2O Blast contains unique phytonutrients (specialized plant chemicals) that help to naturally control blood sugar levels, reduce inflammation, reduce coronary heart disease, lower cholesterol, lower blood pressure, inhibit kidney stones and obviously provide superior antioxidant protection to the trillions of cells throughout the body.
What other information should consumers know about X2O Blast?
The 100% natural sweeteners in X2O Blast are even grown under organic conditions. The main objective of X2O Blast is to provide a healthy alternative to the myriad artificially sweetened and high glycemic drinks available in the market. Aside from this, we are bombarded by nearly 10,000 free-radical attacks every day and very few of us are taking enough antioxidant protection due to our extremely low intake of high ORAC fruits and vegetables. With 3,000 ORAC Units for 2 servings of X2O Blast, one can ensure optimal antioxidant intake by drinking the most important liquid designed for the human body... WATER.
What is Coffeeberry?
CoffeeBerry is used to describe the whole fruit of the coffee bush. Usually called the "cherry", it is a glowing red berry that contains the bean. Like many plants, coffee distributes its powerful nutrition throughout the whole fruit, not just in the seed. Whole coffee fruit is loaded with high concentrations of beneficial antioxidants and other extraordinary nutrients.
What is Stevia Rebaudiana Bertoni Extract?
The Stevia Rebaudiana Bertoni, as this variety is known, is a perennial plant of the Compositae family. It is native of the highlands of central southeast South America covering portions of Bolivia, Brazil, Paraguay and Argentina.
In Paraguay and Brazil, Stevia has been used for centuries as a traditional medicine for diabetics and also as a source of sweetness. The Stevia used in X2O BLAST is organically grown near the rainforests in South America.
Are there any known health benefits of Stevia?
The whole leaf contains numerous phytonutrients and trace minerals. It can sweeten with no calories, no carbohydrates, no tooth decay and is diabetic safe. Stevia nourishes the pancreas and does not raise blood glucose levels.
What is Erythritol?
Erythritol is an all-natural low calorie bulk agent, derived from fruit, grains, and vegetables developed in Europe to help in the formulation of various products. It naturally has no carbohydrates, no calories, a high digestive tolerance, is rapidly and easily absorbed by the small intestine, and does not affect blood glucose and insulin levels.
Can I use X2O BLAST with an Xtreme X2O Sachet in the same bottle?
Yes. In fact, X2O BLAST was designed to encourage people to drink more water, especially treated with an Xtreme X2O sachet. Adding X2O BLAST to your Xtreme X2O water gives your water a powerful boost of antioxidants, giving you even more benefits, while adding flavor to your water.
Is X2O BLAST safe for Diabetics?
Yes. X2O Blast is safe for Diabetics because it does not raise the blood glucose levels and has a zero glycemic value.
Will X2O BLAST help me lose weight?
It is possible that X2O BLAST can help you with your weight loss goals. X2O BLAST promotes proper hydration (essential for healthy weight management) and is a zero calorie beverage. So, if it is replacing a high calorie beverage you typically drink, it certainly has the ability to help with your weight management.
Can I use X2O BLAST in tap water?
Yes. However, for optimal health benefits, we always recommend using our products (Xtreme X2O & X2O BLAST) in purified water.
What are the ingredients in X2O Blast?
Supplement Facts Panel:
Serving Size: 1 packet (2g)
Servings per Container: 25
Vitamin C: 66mg
Stevia Rebaudiana Bertoni Extract (Leaves) 288mg
Coffeeberry 200mg
Ingredients: Stevia Rebaudiana Bertoni Extract, Coffeeberry, Vitamin C, Erythritol, Citric Acid, Fumaric Acid, Tartaric Acid, Natural Flavors and Natural Colors
What is X2O Blast?
X2O BLAST transforms plain water with a “blast” of flavor while it provides incredible antioxidant protection for your body. This 100% natural, zero calorie beverage allows you to enjoy the health benefits of drinking water by simply making your water taste great. Best of all, you can dramatically increase the health benefits of your water by adding an Xtreme X2O sachet with your X2O BLAST.
Advantages of X2O Blast:
# 100% Natural.
# No sugar. No artificial sweeteners, flavors, colors, or preservatives.
# Zero calories. Zero carbohydrates.
# No glycemic value. Won’t raise blood sugar levels or trigger fat storage in the body.
# With a minimum ORAC rating of 3000, just 2 packets of X2O Blast delivers the antioxidant power of approximately 10 servings of fruits and vegetables
# 110% of the Recommended Daily Allowance of Vitamin C (per serving).
If you're serious about your health, X2O BLAST (along with Xtreme X2O) is the right beverage choice for you and your family. Without sacrificing the taste, X2O
BLAST promotes good health and well-being. Best of all, research proves that consumption of antioxidant-rich foods/beverages reduces damage to cells from free radicals. X2O BLAST has an amazing antioxidant "ORAC"
rating of over 1500+ per serving!
Xtreme X2O
What is X2O?
Xtreme X2O is a natural organic mineral complex that delivers calcium, magnesium, potassium, and over 70+ trace minerals (electrolytes) to your body in an easily absorbed (ionic) form.
"X2O" is harvested out of the ocean in the pristine waters around the islands of Okinawa. The Japanese government monitors this harvesting process to ensure safe and responsible ecological practices.
Once harvested, this organic mineral complex must go through our patented processing method to ensure safety and purity before being placed in the sachets (which are made from a white tree bark and NOT standard bleached paper).
This organic mineral complex was originally designed for use as a purification product for water in 3rd world countries. Thus, it has been field tested throughout the world for over 10 years prior to us offering it through Xooma Worldwide. The results people have reported over those years when adding this product to their water have been nothing short of amazing. Furthermore, when you look at the incredible variety of testimonies we've received through Xooma in just the past 18 months you realize that there's something very "intuitive" about how this product works with the water inside the human body.
We believe X2O is the most honest, pure, and foundational product we've ever seen for promoting good health. Since Xooma's launch, this product has been analyzed inside out and upside down by health professionals, scientists, doctors, and other "analytical minds." As long as people knew what they were
doing in their research, the product has "passed inspection" every time. The dozens of testimonies we receive every week are simply the proof that it works...even though we may not always understand the exact science of how it works in so many different ways for so many people.
How many Xtreme X2O sachets are there in each individual foil pouch?
Each foil pouch contains six X2O sachets.
How many foil pouches should I receive with a 30-sachet supply of X2O?
Since each foil pouch contains six sachets, you'll receive a total of 5 foil pouches in every 30-sachet order.
How many X2O sachets should I use per day?
If you're looking for optimal health benefits, we suggest using one sachet in a bottle of purified water in the morning and another sachet in late afternoon or early evening. "Minimum Usage" is defined as one sachet per day. (NOTE: For best results, do not combine a used sachet with a fresh sachet in the same bottle of water.)
Do I tear open the X2O sachet or just float it in water?
Your X2O sachets are designed to float in your bottle or glass just like a tea bag. The vital minerals and nutrients in X2O will flow out of the sachet and transform your water (or other non-carbonated beverage) within 5-10 minutes after shaking it in your bottle.
What type of beverage is best to use with Xtreme X2O?
For best results, we recommend using one X2O sachet per 18-24 ounce bottle of purified water (distilled, reverse osmosis, etc.). Chilled or room temperature water will provide the best taste.
Does X2O have any side affects?
Considering the fact that Xtreme X2O is an all-natural, organic, marine mineral complex there are virtually no negative effects of taking the product. The only known "side effects" are more frequent trips to the washroom (due to increased hydration throughout the body), and/or very mild detoxification symptoms. Some people (based on their health) may experience detoxification symptoms as the cells begin to release stored toxins and waste from the body.
Many people have reported positive "side effects" such as better sleep, reduction of headaches, reduced muscle and joint pain, and weight loss after using the product for a period of time. Be sure to read through the testimonials on this website for some amazing stories on the positive benefits of X2O.
A link to the testimonials can be found on the products page.
If someone is taking prescribed medication, can he/she also take X2O?
We always recommend that people check with their trusted health practitioner (preferably one who is knowledgeable on natural products) if they are concerned about potential side effects of any dietary supplement with presciption medication.
Similarly, if consuming essential minerals (such as calcium & magnesium), drinking more water, or increasing the body's healthy pH level is a concern for you, you should check with your trusted health professional before taking X2O. That being said, we have not had any reports of negative interactions with prescription medication.
How much X2O should I take?
An individual's size, dietary habits, level of hydration (or dehydration), activity level, and overall state of health will determine how much X2O is most effective for them. Minimum use for everyone is defined as one sachet per day. Suggested use is two sachets per day. Advanced use is three sachets per day. We suggest that each individual determine what's best for them based on their own personal experience.
Why is there no expiration dates on Xtreme X2O?
There is no expiration date for X2O because it does not need one. The organic mineral complex is derived from ocean sources which have been created over decades of time. Xooma's Xtreme X2O is safe and effective for an indefinite amount of time in the pouch and only becomes activated when it is added to water. For that reason the pouches that contain the X2O should be kept away from moisture and light.
Why is the ratio of Ca to Mg in X2O so high?
X2O is a naturally occurring marine mineral complex. It is synergistic with
our bodies, meaning our bodies/cells recognize X2O in water as themselves
and are therefore able to easily utilize it fully. Our bodies are similar in composition hence the tremendous benefits of X2O in all physiological situations.
X2O is also ionic, meaning the present minerals and trace minerals are in a
bio-available form, used by the body. As such they are like those that would
be present in organic produce grown in healthy unspoiled mineral rich soil.
Elemental Minerals are not ionic, therefore a potential disturbance.
And yes, the minerals listed by legal requirement of US labeling laws, are
present in each sachet. And the ratio is not 100/50 because it is created
by nature - not by man. What is not listed is what happens to the water once
infused with the sachets. X2O boasts an pH of 9.plus and its tremendous
Oxidative Reduction Potential at -562 is unsurpassed in the natural water
market. As such its effects are not just as a mineralizing agent, in fact
the minerals are utilized to promote every other physiological function that
body may need at any given time. Hence the myriad of diverse responses from
people, depending on their circumstances.
Xooma Worldwide is not of the opinion that X2O is the only form of mineral
intake people should choose. We advocate a diet consisting of organic green
leafy vegetables, seeds, nuts, whole grains, and fruits rich in the natural
vitamins and minerals. It is our intent that people fully understand that
no one supplement can take the place of a healthy life style, therefore a
well balanced, well chosen diet in these food is important. We also
recommend the abstinence from carbonated beverages, from sugary drinks and foods, from white flour products, from fried foods, from processed foods,
from foods loaded with artificial preservatives, hormones, antibiotics and
other man made food additives.
X2O is intended as a pH balancer, a deep hydrating agent, a cleanser and
workhorse in the area of tissue and blood waste, an aide to digestive
disorders, a harmonizer for all illness due to excess or lack, all of which
is based on the over acid condition of the body's fluids. X2O is truly a
miracle worker as its own intelligence is compatible and recognized by the
body as same. Anytime we have a natural substance that works that way, we
have a super food.
Therefore, X2O is offered as a product that helps balance daily demands on
the body and also offers excellent hydration as it's low surface tension
allows the tiny molecules immediate access through tissue absorption. Thus
it enters the blood stream much quicker and does not require 'digestion' in
the usual sense.
When we discuss man made minerals, from rock and other materials, we already know that they are not ionic, that they have been coated and chelated for improved absorption and that that absorption is extremely variable from 10% to about 30% only. The rest of these inorganic (non-ionic) minerals go into the tissues, get stuck in our blood stream, find their way into kidneys and
other organs where they may form stones, deposits and other disturbances
over time. Absorption of all such tablets is key in their usefulness as is
the adherence of the 100 cal. 50% mag ratio.
Rapid Rewards Incentive Program
As an existing member (entry dates prior to August 1st, 2007), I have already reached level 1 and/or part of level 2 qualifications on the Unilevel Bonus with existing sponsorships. Can I still participate in this program?Yes! For existing members (pre August 1st, 2007 entry dates), who have filled any part of level 1 and/or level 2, who qualify for a level 2 bonus ($320.00) by September 30th, 2007, you will receive both Unilevel Recognition Incentives for both level 1 and level 2 (Xooma Watch and Digital Camera).
If I have existing members that are actively purchasing but have not participated in the Unilevel qualifications (25FQV / 100BQV in personal volume), can I “upgrade” those members and will they qualify for the program?Yes! Any upgrades during the contest period and deadlines will count towards your Unilevel Recognition Incentive Qualifications.
How much qualifying volume must I have to participate in the Rapid Rewards Program?You must have a minimum of $100 qualifying volume to participate in the Rapid Rewards Incentive Program.
How much qualifying volume must my personally sponsored Members have to qualify for the Rapid Rewards Incentive Program?Your personally sponsored Members must have a minimum of $100 qualifying volume.
Do I need to complete the Reward Redemption Form to receive my Incentive?To make this process even easier and to ensure that qualified Members receive rewards for taking action quickly, we have decided to make the process automated. No more forms to fill out or remember! Now, you simply focus on helping your 4 people get started and helping them find their 4 new Members.
The automated process of qualifying Rapid Rewards Incentive program prizewinners began August 1, 2008.
Sales and Marketing Assistance
How can I access the recorded conference call?To access valuable Business Building resources log in to your Xooma Worldwide back office and go to "Training" under the "Training and Marketing Tools" section. Get the times to the weekly LIVE conference calls and recorded past calls. You can also call our 24-hour recorded line for more information about Xtreme X2O and the Xooma Business. The number to call is + 1 - 201- 793- 9022 Room# 6040342. (Participants using Skype should call (+9900827046040342).There are also training CDs available to purchase in your backoffice.
Does Xooma Worldwide have regularly scheduled conference calls?Yes. Invite your guests to learn more about Xooma and Xtreme X2O by joining our regularly scheduled LIVE weekly conference calls. The schedule is emailed to our members. It is also posted in your Xooma back office. Log into your account for information.
Currently, all conference/training calls are held on the conference line:
+ 1 - 201- 793- 9022 Room# 6040342
(Participants using Skype should call +9900827046040342).
How can I better use my replicating website and direct signups for Preferred Customers or Distributors?Once you have your replicated site name you can do more then just link people to: http://www.XoomaWorldWide.com/yoursitename.
You can also send people to specific pages on the website. If you want to send people to the Product Information page it's just a simple change. The link would look like: http://www.XoomaWorldWide.com/~yourSiteName/prodInfo.asp
The big difference is you need to add the tilde (~) in front of your site name. That lets the system know you want to send your user to a specific page after they are tied to your site.
You can also link directly to the signup pages. To create a link for a new distributor use: http://www.XoomaWorldWide.com/~yourSiteName/xcomm/createAccount.asp?cat=d To create a link for a new preferred customer use: http://www.XoomaWorldWide.com/~yourSiteName/xcomm/createAccount.asp?cat=p If you'd like to let the user decide what type of customer they would like to be you can use: http://www.XoomaWorldWide.com/~yourSiteName/accountType.asp For more information on this topic, use the training manual for replicating site setup.
How do I get Xooma business cards?Xooma has provided templates of the official Xooma business card designs in your distributor back office. They are available for you to download and use with any business card printing software you choose.
Xooma has also provided shortcuts to vendors that offer professional quality, low-priced business cards. These shortcuts can be found in your distributor back office under "Business" in the Training and Marketing Tools.
To order from these vendors, you may need to upload the template you choose from the back office. A helpful tip would be to first download the template to your desktop folder where you can easily find it before you visit the vendor's website.
How can I explain the Rapid Rewards Pay Plan to my prospects?The Rapid Rewards Pay Plan is explained in detail on our main website at:
http://www.xoomaworldwide.com/compPlan6.asp?#
Where can I get additional information about Xooma and X2O?Xooma Worldwide's corporate website has plenty of information on the Xooma Business as well as Xtreme X2O. You can also get more information from our 24 hour recorded line (507) 726-4032, and the weekly Business and Product Overview Calls.
International members can also get more information at http://www.xoomaglobalupdate.com.
Where can I order more brochures and post cards?Our Brochures are free to download in your backoffice! By simply loging into your backoffice and clicking the "Training and Marketing Tools" Tab , then clicking on the "Business Tools" icon you can you can scroll down to the section labeled Brochures/Post Cards and download hi-resolution copies of your favorite Xooma Brochures. You can also save these files and take them to your local printer to help you create custom brochures.
They are also available for purchase in the Back Office in the product catalog under "Marketing Tools."
Signup / Registration & General Account Questions
How do I change my contact information in my Xooma account?To change your contact information in your Xooma account, please log into your account at http://www.xoomaworldwide.com. Select Profile in the My Accounts Section. To change the shipping addresss for your orders, you must also select Autoship and update your shipping information on that page. Once you are done editing your information, enter your credit card verification code (cvv) to save the change.
If you are an X2OBuilder subscriber, please login at http://www.x2obuilder.com. Select the "Edit my information" option. Once you are done editing your information, confirm your password and click GO.
Is the Xooma Worldwide opportunity available outside the United States?At this time, Xooma Worldwide is open for business in the U.S., Australia, Austria, the Bahamas, Barbados, Belgium, Cameroon, Canada, Colombia, Denmark, Egypt, Estonia, Fiji, Finland, France, Georgia, Germany, Ghana, Guam, Hungary, Ireland, Israel, Kenya, Latvia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russian Federation, Singapore, South Africa, Spain, Sweden, Switzerland, Ukraine, the United Arab Emirates and the United Kingdom.
While we are already gearing up for expansion into other countries, we are not ready to make official announcements of those plans at this time. We encourage you to focus your current business-building activities within the above mentioned countries.
Why does my Xooma "backoffice" website say that I need to log back into my account?The "back office" of your Xooma website will automatically log you out after 20 minutes of inactivity. If you haven't "talked" to the webserver (been active on your site) in at least 20 minutes, it assumes you have gone away and frees your connection so that our website "speed" remains fast. As long as you visit a page or click on a link (within 20 minutes) you will send data to the webserver and it will know that you are still active on your website.
How long will it take for a new user's pin to be assigned or order to be processed?All sign ups occur in real time. Most orders before 3:00 pm eastern ship on the same day. Orders after 3:00 pm usually ship the following business day.
What is the procedure to cancel my account?As per our Policies and Procedures, all account cancellation requests must be submitted in writing via email, fax, or written letter addressed to Xooma Worldwide, 150 Research Dr., Hampton VA. 23666.
You may fax your notice to customer service at 1-800-851-7486 or you can submit an email to cs@xoomaworldwide.com. Please include your Xooma ID number, First and Last Name or Company Name, as well as your preferred contact phone number.
Once your cancellation request has been received and processed, you will receive an automatic email confirmation. Please note that cancellations sent in after the close of the business day on Fridays will not be processed until the following business day (Mondays).
How do I sign up?Joining Xooma Worldwide is simple. Visit www.xoomaworldwide.com and then click on the "Getting Started" link.
Follow the step by step instructions until you receive a confirmation page with your PIN (account) number and order confirmation.
If you need additional help, please follow the steps outlined in this detailed sign up instruction guide: https://www.xoomaworldwide.com/content/pdfs/XoomaSignupGuide.pdf.
How can I help people get started from my own personal Xooma website? Use the link below, replacing "mysitenamehere" with your replicating website name.
https://www.xoomaworldwide.com/~mysitenamehere/xcomm/createaccount.asp
How can I contact the company outside of the Internet and email?The Xooma Worldwide headquarters is located at: 150 Research Drive Hampton, VA 23666. You can reach the Member Services department toll-free at 1-888-865-6687 between 8:30 a.m. to 5 p.m. Eastern Time, Monday thru Friday. The local and corporate office main number is 1-757-868-0086.
Can someone still enroll as a Member in Xooma for just the basic product purchase?Yes. The Fast Start Packages are optional. If developing more immediate income in your business is important to you and the people you sponsor, use these Fast Start Packages as often as you can when enrolling new Members. A Fast Start Package is an easy one-time purchase that gives you the ability to earn substantial weekly commissions.
Why does Xooma Worldwide need to know my personal ISP smtpThe SMTP and login credentials is needed only if you wish to utilize the Xooma back office downline email tools. We do not provide free email accounts or auto-responder software for Xooma distributors. The back office downline email tools are free. However, in order to keep them free (only for those who wish to use the back office emails tools), all emails are sent through your personal or business email account. We use your smtp and login info to relay the pulled email list from our database (which is also your database of downline members) through your email ISP on a one per one basis. This one to one basis also helps to assure that your emails are not blocked as bulk mail spam to large email servers like AOL, Hotmail, Yahoo, and many many others. You will even see the emails show up in some cases in your sent mail folder. Again, this is only an optional tool if you wish to use it. All of your information is protected as outlined in our online privacy statements. Xooma also maintains an opt out lists for all distributors from their uplines should they decide they do not want to receive communication from an upline member (this does actually happen from time to time). Many reps use these tools very effectively to communicate with their groups.
The email tools are not mandatory and if you prefer you can always simply run one of our many back office reports to query your downline email addresses and manually enter or copy/paste them into your own email client. You can also use this same reporting for phone and mailing lists for your group.
Lastly, should you choose, there are many email autoresponder software solutions available. They average around $40.00 a month for an account. Due to the high rate at which these companies get blocked (for CAN SPAM violations) from major ISP's, Xooma does not endorse any particular company.
What are the hours of the Member Services Department?The Member Services Department is open Monday through Friday from 8:30 AM to 5:00 PM Eastern Standard Time.
I notice that some people have order dates before the join dates.This occurs when a member who has just signed up was unable to process their transaction.
We suggest logging into the Xooma account using the PIN (account number) that was issued. Place the order manually in the Place Order section. Then set up the autoship order in Edit Autoship to ensure continuity in membership status.
What are the corresponding autoships of New Member Initial Packages?The corresponding autoships for all starter packages are found on the enrollment forms by clicking the link below the product description of the package you are selecting.
Troubleshooting (x2oBuilder and Xooma)
Click on the "Submit Question/Suggestion" link. You will be presented with various topic categories. Select the category that most closely corresponds to your question or suggestion. Enter your name, email address and message in the email box. Your question or suggestion will be routed directly to the person(s) in charge of that category.
I just received an email containing a resolution to my problem. What do I do now?Review the proposed resolution contained in the email. To respond, click on the hyperlink contained in the email. A customer response web page will appear giving you two options: accept the resolution or reject the resolution. If you decide to accept the resolution, click "Yes, I accept", then click "Submit" and fill in the optional follow-up questions to help us learn how to serve you better in the future. If you decide to reject the resolution, click "No, I do not accept", enter the reason for the rejection in the text box and then click the "Submit" button. Your response will be sent directly to the customer service rep handling your case.
The page doesn't look right on my web browser?The following browsers have been tested and are fully supported: Netscape 7.0+, IE 6.0+, Mozilla 1.1+, FireFox 1.0+. The following browsers are partially supported: AOL, IE5.0, IE5.5, Netscape 6, Konquor, Opera. The following browsers are NOT supported: Netscape 4 series or earlier, IE 4 series or earlier. Mac users will have best results with Mozilla, FireFox or Safari. Note to AOL users: AOL frequently caches website data in order to speed up your web browsing experience. However, this can cause your report figures to stop updating for days at a time. You should consider using another web browser while connected to AOL.
How do I retrieve my password?Upon sign up, you will receive a welcome email containing your log in (username or ID) and the password. Please keep a copy of this email for your records and future reference.
If you cannot locate your log in instructions, you may use the FORGOT PASSWORD link located on the log in page. Our secure server will email the password to the email address that you provided us for your account.
I just got an error that said "[Microsoft][ODBC SQL Server Driver][TCP/IP Sockets]ConnectionWrite (send())." what should I do?Wait about 10 to 20 seconds and then refresh your page. The page should continue as normal. If you still have a problem. Please contact customer service and let them know what page you were on.
Why is the TV on the Xooma Worldwide site not working on my computer?Please visit www.macromedia.com and click on "Downloads" in the options at the top navigation of the page. Towards the middle of this page, in the sectioned titled "Download Free Players" and then select the option "Macromedia Flash Player". Once on this page, click on the large "Download Now" button. Make sure to pay attention to the download notes.
I need to change my email profile settings, but I get a default reply.In most cases, this error means that the specified Host cannot be resolved. Make sure the Host is assigned a valid and existing host address. This error may also mean there is a problem with your Network and/or DNS.
(Please note: the email profile is used for setting up Xooma access to an existing email account to make it easier to send messages to your downline organization members only. It cannot be used to email other parties).
I logged into my Members Area but it defaults back to the log in screen. Why?This usually occurs when the cookies from your previous log in session have not been removed from your computer. To correct this, simply delete the cookies from your web browser using the Internet Settings tools found on your browser.
If you are unable to locate this, please refer to the users guide for the web browser that you are using.
After clearing the cookies, simply refresh your browser and log in again.
X2O Builder
I have accidently deleted my tourtakers! What can I do ?If you have accidently deleted some prospects, they can be retreived by contacting support and asking them to "un-Delete" all prospects from your account. We can not currently restore just 1 or more prospects, so if you have deleted quite a few prospects, they will all be restored and you will simply need to remove the un wanted ones again, this is the only way we can retreive lost information for your account regarding tourtakers.
I have a MSN or Hotmail account and I'm not receiving EMails!We are currently aware that there are troubles with receiving email through hotmail and msn. Although we are doing everything we can to resolve this issue, we ask you to please use a non-free email provider to guarantee receipt of all your emails from x2oBuilder.com.
I took a tour on my site and I didn't see my info in the back office!This almost always happens because you have taken a tour previously on the x2obuilder.com system before. When you take another tour on x2oBuilder.com, our system will mark that person as taking a second tour, which can be viewed in the Prospects section of your back office under the column "Visits".
Please use a brand new email address, and visit http://www.x2obuilder.com/demo/index.php?action=login&act=logouttour to ensure that you are taking a fresh tour of our system. Since we log only unique email addresses, we ask you to use a new email address.
How do I pay for x2oBuilder.com?X2OBuilder.com is paid along with your monthly autoship. We do this to simplify the payment proccess with Xooma WorldWide and this allows you to keep everything in one easy to review bill instead of keeping records of multiple invoices and billing information.
There is a misspelled word on my website!Thank you for bringing this to our attention, we apologize for the inconvenience this may have caused and we will look into correcting this issue in a timely manner. If you should notice any more errors, please contact support with where you found the error, anything you might have done that could help us in re producing the error, and we will look into it as quickly as possible.
Can I log into my xooma account from x2oBuilder.com?We do not currently support logging into your Xooma WorldWide back office from x2oBuilder.com as this would pose a security risk. We apologize for any inconvenience this may cause.
To log into your Xooma Worldwide account, please visit http://www.xoomaworldwide.com.
What is a campaign?When referring to a campaign we are referring to an advertising campaign, Campaigns where created to help you track where your website traffic is coming from, and what sources are providing the best results. So if you where to set up a campaign for Google AdSense, you would click on "Add a New Campaign" on the left hand side navigation of your back office, and name your campaign something relevant, like say Google Campaign Ad, and then use the short name of google1. This would mean that you would use the url http://www.x2obuilder.com/myURLExtension/index.php?campaign=google1
From this point on, when you placed this url as the url people click on when clicking on your new google ad, you would see in your campaign area, how many people have visited your site, how many of those people took a tour, and how many people returned at a later date and took another tour (people that visit more than once are much more likely to join your management team than those who are just browsing or curious, it has been said by Dan Putnam that calling these people will greatly improve your chances of having this person join as a new distributor.)
Campaigns were created to give you a great tool to learn which advertising methods are working best for you, and to accomidate your advertising methods accordingly.
If you still have more questions, please feel free to ask and we will respond as quickly as possible.
How do I create a new campaign?First log into your x2obuilder account at http://www.x2obuilder.com using your username and password.
Click on the Prospects tab from the menu across the top. The submenu includes a link "Tracking URLs". Click the link on the right "Add a new tracking URL".
Follow the details on the page. You also have the opportunity to select a landing page template and tour version for your campaign. Once you have saved this information, you will find the tracking URL name in the campaign dropdown menu when you use the Tell-A-Friend.
How long is the x2oBuilder.com free trial?We provide x2oBuilder.com to new members free for 30 Days. After you have setup your free trial membership you will not be able to stop the free trial but you may cancel x2obuilder at anytime by sending a request for cancellation to cs@x2obuilder.com.
Please note that you will not be able to get another 30 day trial after the first trial period starts.
How can I change my website Username / URL Extension for x2oBuilder.com ?To change your username, simply log into your x2oBuilder.com back office using your current username and password. Click on "My Account" in the top portion of your back office menu. Once you have done this, look towards the bottom of the page and click on "Need to change your username? Click Here" directly above the "Update My Information" button, and from that page you can fill out the short form to change your username. Please note that once you have changed your username, your previous one may be taken by another member at any point in time, and you may not be able to switch back to your original username.
How do I use the "Ask A Question" function?Click on the "Ask A Question" link at the top of this page. Either perform a keyword search in the FAQ search box to find the desired answer to your question (i.e. if you have a question about average shipping time, enter "shipping" in the search box) or browse through the top-level FAQ categories and select the category corresponding to your question.
How do I cancel my x2obuilder.com site?X2O Builder account cancellations must be done via email to Xooma Worldwide. First, please determine if you signed up for X2O Builder by directly purchasing an account at www.x2obuilder.com or if you signed up by adding X2O Builder to your Xooma Worldwide Autoship when you created your Xooma Worldwide member account. This is to determine which billing service is charging your account for X2O Builder.
If you signed up directly at www.x2obulder.com, please send a cancellation request by clicking on "Questions/Answers" at the left hand side of this screen and submit your request under the category "X2O Builder". You will also need to contact 2co.com at http://www.2checkout.com/contactus.htm and ask them to cancel your re-occurring monthly charge.
If you signed up during your Xooma Worldwide membership registration, please send a cancellation request by clicking on "Questions/Answers" at the left hand side of this screen and submit your request under the category "X2O Builder". You can also remove the X2O Builder from your Autoship profile located in your Xooma Worldwide Back Office.
Every time I try to take a tour I get an error message.This error message generally comes up when a member is testing their new x2obuilder website. x2obuilder has logged your e-mail address into our database as a member or previous tour taker. You have to use a new e-mail address or use the returning tour taker link.
What will x2obuilder.com website do for my Xooma business?X2O Builder is designed to help present the Xooma Worldwide business opportunity to your potential Xooma distributors as well as provide you with the information needed to follow up with your tour takers.
X2O Builder also follows up with your tour takers with a series of professional e-mails designed to encourage a tour taker to return and join Xooma. X2O Builder's main goal is to help you get new Xooma members into your Xooma business.
I signed up for x2obuilder but do not have my site.You may have skipped the final process link when you were signing up. If you already have a Xooma Worldwide account, simply log into your Xooma back office at http://www.xoomaworldwide.com. Click on the Training and Marketing Tools tab from the menu, select the Business Tools icon, and click on the x2obuilder link in the first section. Be sure you have pop ups enabled to use this feature.
In the x2obuilder page, click on Already A Xooma Worldwide Member and follow Step Two. If you are no longer eligible for the 30-day free trial, this feature might not work. If it does not work, you will need to contact Xooma Worldwide member services to activate your x2obuilder site.
Xooma Worldwide Member Services can be reached at 1-888-865-6687 between 8:30 a.m. and 5 p.m. Eastern Time Monday thru Friday.
Is the x2obuilder charge of 14.95 monthly and automatic?Yes, the US$14.95 charge will be billed to you every 30 days. For your convenience, the fee is added to your monthly autoship order.
How do I generate leads and traffic to my x2obuilder site?X2OBuilder has provided shortcuts to our approved lead vendors in your x2obuilder back office. X2OBuilder monitors these vendors for quality and effectiveness. If you have any questions about a specific order with a lead vendor please contact them directly.
You should also get in touch with your upline for recommendations. Many of our distributors have already set up coops for their teams or have developed leads systems for their teams. If you need assistance in reaching your sponsor, please let customer service know.
After the 30-day free trial of X2O Builder.com what happens?After the first 30 days, your regular monthly subscription for X2Obuilder.com will start. The rate is just $14.95 per month and will be processed using the payment method you designate on file.
The 30-day free trial is designed to help all new Members start using and benefiting from this powerful business-building system. If for some reason you decide not to use the X2O builder system past your first 30 days, you can cancel at anytime.
About using campaigns. What are they exactly?The campaign option tracks traffic from 2 or more seperate sources. Each time a tour taker comes from a specific pre set campaign it will be logged as such. Follow the directions in the back office and submit the new campaign URL to your lead vendor
Is X2O Blast approved for all countries?Not yet. Currently X2O Blast is approved for sale in the U.S., Canada, New Zealand, Barbados, Guam and Australia. However, Xooma Worldwide is very close to getting approvals in many other countries where X2O Blast is currently available.
*Special thanks to all our International Xooma Members for your patience as we work quickly to get X2O Blast approved for purchase in all "Xooma countries."
I submitted a campaign, why isn't it working?The URL you have submitted "http://www.x2obuilder.com/username/xxxxxxxx" isn't in the correct format it needs to be in to direct people to your x2oBuilder.com website and have it mark the campaign as being used. The format you should use when doing this if your campaign's short name was google is http://www.x2obuilder.com/username/?campaign=google
or
http://www.x2obuilder.com/username/?c=google
When a user visits one of these urls, the campaign healthywater will be triggered for your website and your back office will be updated.
Please let us know if you need more assistance and we will be glad to help you with any inqueries you may have.
Why can't I find my website?If you are certain that you have activated your website but cannot find your website, please be sure that you are entering the correct website URL directly into your address bar or "go to page" on your browser.
One suggestion when typing the x2obuilder URL in your browser, please be sure that you are typing letter "o" and not the number "0" as part of the address.
What are the "natural flavors" used in X2O Blast?The colors and flavors are derived from the fruits for which they are named.
Grape Xcape: coffeeberry, grapes & berries
Limeonade: coffeeberry, lemons & limes
Tropical Xplosion: grapes, passionfruit, strawberry, coffeeberry, rasberries, & other assorted berries
Do I have to purchase the Xooma Challenge package to be entered in the Challenge?Yes, to be officially entered into the Xooma Challenge, you must purchase one of the two Xooma Challenge Packages that are available.
Do I have to use the Xooma/MetaboWize products to officially compete in the Xooma Challenge?Yes, you must use at least the MetaboWize “Core” Package every month while on the Xooma Challenge. All Xooma Members’ accounts will be checked to see if at least the MetaboWize “Core” Package is purchased during the time the Xooma Member was participating in the Xooma Challenge.
I don’t have a gym membership. Will I be able to participate in the challenge?Yes, inside the 12-week journal there is a section dedicated to showing how to exercise effectively for those who may not have a gym membership or gym equipment in their home.
If I’m unable to complete the Xooma Challenge in the 12 weeks, am I able to enter the Challenge again?Yes, you may enter the Xooma Challenge as many times as you wish. However, you may not re-enter in the same Challenge period you originally entered.
If I purchase one of the two Xooma Challenge Packages, will I qualify for Fast Start Bonuses?The two Xooma Challenge Packs are not designated as Fast Start Packages, however, there is a Xooma Challenge Fast Start Package (item #1495) available which allows you to qualify for Fast Start Bonuses, just like the other Fast Start packages.
This Xooma Challenge Fast Start package is specially designed for the Xooma Challenge and includes the MetaboWize product line. Like our other Fast Start packages they qualify you to earn all future Fast Start commissions...but due to the special nature of these packages, they only pay commission to the Sponsor.
The Fast Start Bonus for the two Challenge packs are structured as follows:
* $199 Xooma Challenge Basic Pack- Item #1492 (This package pays a $25 Fast Start Commission to the Sponsor)
* $299 Xooma Challenge Complete Pack- Item #1494 (This package has a $75 Fast Start Commission to the Sponsor).
When do the Xooma Challenge Referral Fees (Commissions) get calculated and paid?Every 7 days Xooma Worldwide prints a report that shows every person eligible for Xooma Challenge Bonuses from the previous week. Then, we print and process those bonus checks and mail them. For most people, they'll receive their checks within 14-16 days following the qualification period.
If a new Member starts with one of the Xooma Challenge Packages, what will their normal monthly order be?All new Xooma Members that purchase the “Complete Challenge Package” will receive The MetaboWize “Advanced Package” and two 30-sachet packs of X2O on their monthly autoship. If a new Xooma Member purchases the “Basic Challenge Package”, they will receive The MetaboWize “Core Package” and two 30-sachet packs of X2O on their monthly autoship.
Is there “PV” on the Xooma Challenge Packages?There is no “PV” on the Xooma Challenge Packages, but there is 299.99 FQV for the Complete Xooma Challenge Package and 199.99 FQV for the Basic Xooma Challenge Package.
Where do I mail my “Pre” and “Post” Entries for the Xooma Challenge?All entries must be mailed to: The Xooma Worldwide Corporate Headquarters, Attn: The Xooma Challenge, 150 Research Drive, Hampton, Virginia, 23666.
When do I have to mail my Pre-Entry Forms?All completed Pre-Entry Forms must be mailed to the Xooma Worldwide Corporate Headquarters within 10 days of beginning the Xooma Challenge.
When do I have to mail my Post-Entry Forms?All completed Post-Entry Forms must be mailed to the Xooma Worldwide Corporate Headquarters within 15 days of finishing the Xooma Challenge.
What is the Xooma Challenge?The Xooma Challenge is a 12 - week personal growth and body transformation contest conducted by Xooma Worldwide. It is a health and fitness program designed to transform your body, both physically and mentally. The Xooma Challenge provides the tools and inspiration needed to get in shape, loose those extra pounds and adopt a healthier lifestyle for the rest of your life. With the help and advice from our panel of expertise, the Xooma Challenge puts you on the path to obtaining your personal fitness and nutrition goals.
Who can join in the Xooma Challenge?The Xooma Challenge is open to all Xooma Members who are over the age of 18.
How do I register for the Xooma Challenge?There are multiple ways to register for the Xooma Challenge. You can register by going to the Back Office of your Xooma Website and selecting the specific Challenge Package you wish to purchase. Then complete the Pre/Post Entry Kit and submit it to Xooma Worldwide. You can also register by logging onto www.xoomachallenge.com.
How do I track my progress on the Xooma Challenge?All entrants can track their progress by filling out the supporting materials located in their Xooma Challenge Journal. Make sure to record your starting and ending weight and body measurements.
Can I participate in Xooma Challenge while nursing or pregnant?As with any diet and fitness plan, we recommend that you seek the advice of your physician or other qualified health care provider.
How is the Xooma Challenge/MetaboWize Meal Plan different from other diet plans?This cutting-edge program is an exclusive formulation of only the highest quality nutrients and ingredients in synergistic ratios. This advanced system helps stimulate your metabolism, control cravings, reduce appetite, burn fat and create more energy 24 hours a day. MetaboWize is not a diet but a lifelong solution to healthy living.
I have a friend/Family Member, who wants to participate in the Xooma Challenge with me, but he/she is not a Member of Xooma Worldwide, can they just join the Challenge?The Xooma Challenge is only available to Members of Xooma Worldwide. Friends and Family members must register with Xooma Worldwide and become a Member before they are able to participate in the Challenge.
When will the grand prize winner be announced and how will contestants be judged?Please see the Xooma Challenge Rules and Regulations for complete details.
Is the Cruise Promotion available to all Xooma Members?Yes. All Xooma Members can participate in the Xooma Cruise Promotion.
Can you earn multiple points in one month?Yes. You have 3 different ways that you can earn cruise points.
1. Through your monthly
product order: When
you move more personal product volume you give yourself and your family
the gift of better health through Xooma’s products. You also qualify
for more commissions through Xooma’s compensation plan. And now, you’ll
also earn cruise points!
- Earn 1 cruise point
every month your personal product
volume is $100 or more.
2. Through “Fast Start
Package” sales: The
fastest way to grow your Xooma business is by encouraging and helping
others start their own Xooma business within your organization. And the
best way to start a Xooma business is with a Fast Start Package. Not
only do Fast Start Packages pay you a $100-$175 bonus as the Sponsor
(depending on the package sold), they allow your personally sponsored
Members to be eligible for all future Fast Start bonuses in their
business too.
- Earn 2 cruise points
for every $299 Fast Start Package (or
higher) purchased by your personally sponsored Members.
3. Through the UniLevel
Bonus Program: Xooma’s
Unilevel Bonus Program is the fastest and easiest way to earn money in
your Xooma business. By helping just 4 other people participate in this
program you earn enough income every month to virtually pay for your
personal product order ($100). And when you teach others to do simply
duplicate the “power of 4,” you have the opportunity to earn thousands
of dollars per month in a very short period of time.
- Earn 1 cruise point
every month you qualify at level 1
of the Unilevel Bonus
- Earn 2 cruise points
every month you qualify at level 2
of the Unilevel Bonus
- Earn 5 cruise points
every month you qualify at level 3
of the Unilevel Bonus
- Earn 15 cruise
points every month you qualify at level 4
of the Unilevel Bonus
How long do I have to earn points?You are eligible to earn points from February 1, 2008 till July 31, 2008.
If I don't have all the points I need to earn a ticket, can someone give me their points?No. Points are not transferable from one Member to another. However, if a Member earns enough points to get a free cruise ticket and wishes to give that ticket to another Member we will accommodate that request.
Where can I find more information about the cruise ship and destinations?To learn more about the cruise line, the ship, itinerary, accommodations, and shore excursions, please visit Carnival's official website at www.carnival.com.
What is the actual sailing date of the Xooma Cruise?We set sail from Miami, Florida (USA) on October 16 and return on October 20th.
What does the Xooma Cruise include?Your Xooma Vacation includes the following:
Ocean view stateroom accommodations
- Onboard dining and entertainment
- Access to all ship facilities and daily activities
- Special Xooma "Welcome aboard" package
- All port and departure related fees and taxes
- All shipboard gratuities
*Does not include personal expenditures, special beverages, onboard purchases and shore excursions.
Who's going to be on this cruise?Xooma's CEO, Ron Howell...Co-Founder, Dan Putnam…Director of Marketing, Ken Marsh...and many other Xooma business leaders and cruise promotion qualifiers.
Will there be any special activities for Xooma Members?Yes. We will have a couple fun and informal (optional) Xooma gatherings and activities. Remember...this is designed to be a fun and relaxing vacation with your fellow Xooma Members!
Can I buy additional tickets for this special cruise?You may purchase additional cruise tickets at special discounted prices by contacting Xooma’s exclusive travel partner: Cruise Holidays of Williamsburg, Virginia. (866) 461-7447 or (757) 258-8844. Please note that Cruise Holiday's professional services are free and that their discounted rates are guaranteed to be equal to or lower than any rate available directly through Carnival Cruise Line. (You must contact this agency to ensure your reservation will be included with the "Xooma group.")
Is there a maximum amount able to be stored on the card?The maximum amount able to be stored on a card is $10,000USD at this time. Xooma will work with its members and the card issuer on this issue on an individual basis. ,i>Remember, these cards are intended to be commission paycards, and NOT intended to be used for ongoing storage of commissions. Just like checks, the funds should be used or transferred reasonably promptly.
Xooma Philippines
What services and support are available from the Cebu Office?The Xooma office in Cebu is a member service center that handles all inquiries / deliveries of Xooma products for the Philippine islands.
This office was created to ensure member services and the timely delivery of all products ordered by Xooma Members who live in the Philippines.
Delivery times within the Philippines are significantly reduced, compared to shipping from Xooma headquarters in the US.
Xooma Cebu uses local courier services that cover all areas of the Philippines Islands.
Xooma Awareness Presentations, seminars and member training is done weekly by the Xooma Cebu Office in Cebu City and occasionally in other cities.
For further info on meetings, training etc, please email to: xoomacebu@gmail.com OR Call Steve on +63 9282 924 757 or +63 9282 924 748
How much does it cost to enroll?There is no enrollment fee to join Xooma. The only requirement to be active is that you purchase a monthly maintenance of Xooma product.
You are then able to be paid commissions on the product sales within your organization.
How can I purchase my monthly maintenance X20 product?You can go online and order Xooma Product directly from the back office of your Xooma World Wide website.
You can pay using a credit card or debit card from Visa, MasterCard or Amex.
How do I pay for my Xooma order?You can pay using a credit/debit card in US dollars.
Are there company sponsored seminars available?Yes there are weekly Xooma Worldwide meetings and seminars in Cebu City.
If you need to contact the Xooma Cebu Office for information relating to seminars, meetings, training or
the delivery of Xooma products call:
Steve on +63 9282 924 757 or John +63 9282 924 748
You can also send an email to xoomacebu@gmail.com
How are the commissions paid to Philippine Members?Commissions are paid to our international members via the Cornerstone Bancard.
You can apply for one at the time you enroll as a Xooma Member. If you did not order one at the time of enrolment, a link is provided in your back office home page so you can apply for one. More information about the card is available in the Cornerstone Bancard section of this Help and Support FAQs area.
Philippines Members have the option to use their Banco de Oro account for automatic deposit of their commissions. A link titled "Payment Preference" is provided in the back office of the Philippine member's account. Use this option to provide Xooma the proper routing information to send your commissions.
If you have any other questions, please submit the question through this help system.
How do I get in contact with the Xooma Philippine depot?If you need to contact the Philippine depot for information relating to the shipping of X20 product please email: xoomacebu@gmail.com.
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